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Quality Control Manager Profile:
Compare High Performers to Low Producers

Position Overview: Willing to constantly juggle multiple tasks and projects, paying close attention to details, in order to make efficient decisions; a strong team player but also driven to take responsibility for a personal contribution to the team; focuses on growing technical competence.

Predictive Skills: Six characteristics will predict sales rep success in this manager position. Review below how top sales performers will differ from lower performers.


Makes thorough, well-researched decisions that account for and are compatible with overall goals and priorities; determines the significance of all pros and cons and the likelihood of success; identifies and plans contingencies; takes into account how any specific decision fits into the broader context of organizational goals and priorities


  • Understands overall goals/policies/procedures and incorporates them into decisions
  • Analyzes and prioritizes conflicting priorities
  • Will not sacrifice major needs or long-term objectives to make decisions that are easier or more convenient to carry out
  • Remains objective and interprets situations insightfully
  • Seeks sufficient information to anticipate possible barriers and avert their impact
  • Spends time studying issues and weighing the pros and cons of alternative approaches prior to making decisions
  • Plans alternative contingencies to cover consequences of unexpected ramifications


  • Prefers a more tactical versus strategic view or departmental versus organizational view when weighing options and making decisions
  • Could selectively search for data that supports his own predetermined opinion or suppositions
  • May discount contradictory data or put his own interpretation on the data rather than allow the facts to speak for themselves
  • Insufficient reflection on possible obstacles or alternatives can lead to surprises when making decisions
  • May be satisfied with superficial planning rather than pursue a rigorous identification of pros, cons, and alternative approaches as contingencies


Works through multiple priorities concurrently; uses data management tools to organize information versus rely on memory; successfully manages concurrent objectives by sticking to a disciplined work plan when faced with 'hot' issues that could divert time and resources


  • Uses a systematic follow-up plan
  • Embraces time and data management tools that enable him to stay on top of objectives in a timely and cost-effective manner
  • Organizes his effort and resources as a means to effectively accomplish an end result, and not just for the sake of creating order
  • Simultaneously juggles several projects efficiently, despite constraints on time or resources
  • Resists the temptation to abandon a disciplined work plan for dealing with multiple priorities when one issue creates a demand for all of his time and resources


  • Takes each day as it comes and responds to the demands of that day as it unfolds rather than plan an organized approach to managing tasks and priorities
  • Relies on his memory to trigger action on his objectives
  • Prefers to tackle priorities consecutively, bringing one to completion before starting another
  • May be distracted from his work plan by a specific challenge or demand that results in his focusing on one issue to the exclusion of others


Demonstrates an attitude and commitment to take personal responsibility for results, even when in a team environment with no authority over others; will step up to fill gaps so results can be assured; avoids excuses as explanations or defending/justifying negative but preventable outcomes


  • Assumes personal responsibility for final results, even when working with others, and may busy himself to pick up slack in a group effort
  • Comfortable admitting mistakes and will work to change the approach to prevent mistakes from repeating
  • Stays results oriented and easily moves beyond the confines of his job description to assure the desired outcome


  • Does not feel that others’ work can be counted on and may not be comfortable making an extra effort to offset a shortfall in the group’s results
  • Tends to get defensive about mistakes and can overreact rather than accept blame and proceed
  • May take a narrow view of his responsibilities and focus on carrying out standard processes versus doing what is required to achieve the desired result


Seeks to stay abreast of new developments in his core competencies and to learn enough about related fields to apply knowledge effectively in the business; enjoys learning and is intellectually curious; has a strong desire to continuously improve knowledge, skills, and abilities; sees learning and knowledge as the keys to building the skills and abilities essential to job and career success


  • Stays abreast of technical developments in his field in order to effectively apply his knowledge
  • Reviews professional publications, newsletters, and other current information in his own and related fields
  • Routinely collects and reviews key data and information to track progress on all important functions
  • Applies technical principles effectively to goals, plans and new situations
  • Uses technology to enhance productivity
  • Incorporates professional expertise into projects and new initiatives


  • Tends to rely on others' expertise in areas in which he doesn't understand the technology or basic principles
  • Applies an existing body of technical principles to objectives and problems without taking the steps to expand and update it
  • Interest in exploring new technical developments may be cursory and driven by business demands rather than by personal curiosity
  • May spend insufficient time tracking all key business information sources


Committed to exactness and precision in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at the detail level; seeks to become expert in the disciplines related to the adopted career path to ensure quality and precision in one’s work; takes pride in one’s knowledge base and level of expertise


  • Focuses on quality and precision in his work because it is important to be accurate for its own sake
  • Takes pride in the depth of expertise he has acquired for his job
  • Remains consistent in his detail orientation and will not permit sloppy or careless effort regardless of how a task is ranked in importance
  • Will not sacrifice quality for the sake of being more efficient, productive or creative


  • Attentive to relevant details for which he is held accountable but prefers to keep an overview and deal with planning and execution at a more conceptual level
  • Is more likely to develop himself as a generalist than a specialist and tends to adopt a broad-brush approach to his tasks in terms of qualitative standards
  • Reliable and accurate in the tasks he completes when directed to do so
  • Selective in his attention to detail, disregarding or delegating what he does not consider crucial to accomplishing his goals


Shows skill and ease at working in groups; prefers working with others to achieve better results and forges close working relationships and alliances in order to get things done; is quick to cooperate versus expect others to bend to his wishes; supports joint ownership and shared recognition for results; recognizes the advantages of group participation in planning and problem solving


  • Works collaboratively in a group effort to effectively accomplish a goal or task
  • Puts team and management objectives ahead of his own
  • Performs own role effectively on the team and helps team members as needed
  • Forges working relationships and alliances with others in order to get things done
  • Willing to compromise and give others the benefit of the doubt when he disagrees
  • Proactively shares information, ideas, suggestions and support
  • Encourages joint ownership and shared recognition for results


  • Functions as more of an individualist than as a team player
  • Finds it simpler or more convenient to focus independently on his own tasks or direction
  • Prefers to exercise personal control over results and outcomes
  • Is more likely to emerge as a leader than an equal player
  • Believes compromise for the sake of cooperation can potentially threaten the quality of the end result
  • Wants to be personally recognized for individual contributions

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